At 01easy.com.au we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.
Conditions for Returns:
- Time Frame: Returns are accepted within 10 days from the date of delivery.
- Item Condition: Returned items must be in their original condition, unused, and in the original packaging.
- Proof of Purchase: Please include a copy of your order confirmation or packing slip with the returned item.
How to Initiate a Return:
- Contact Us: Reach out to our customer support team via our website online chat tool to initiate the return process. Provide your order number and details about the item you wish to return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send back the item.
- Pack and Ship: Securely pack the item, including all original packaging, and ship it to the provided address. We recommend using a trackable shipping service for your peace of mind.
Refund Process:
Upon receiving the returned item and confirming its condition, we will initiate the refund process. Please allow 3 business days for the refund to be processed to your original payment method.
Exclusions:
Certain items may not be eligible for return due to hygiene or other considerations. Please check the product description or contact our customer support for clarification.
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help!
Thank you for choosing 01easy.com.au Your satisfaction is our priority.